Refund policy

RuffBound accepts returns requested within 30 days after delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with its original tags and packaging. Proof of purchase is required.

Starting a return
Contact us through the Contact page on ruffbound.com before sending an item back. If the return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Return shipping
Customers are responsible for return-shipping costs. Original shipping charges are not refundable. We recommend using a tracked shipping service. If an item arrives damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and make it right; approved return shipping for those cases will be covered by RuffBound.

Exceptions and non-returnable items
We cannot accept returns for used or damaged items, personalized or custom items, gift cards, final-sale items, opened pet consumables, or opened hygiene and grooming products. Contact us if you have questions about a specific item.

Exchanges
The fastest way to receive a different item is to return the original item and, after the return is accepted, place a separate order.

Refunds
We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method within 10 business days. Banks and card issuers may require additional processing time.